Robin Bienfait, Chief Information Officer for Research In Motion (RIM), released a statement this evening apologizing for a BlackBerry outage which has affected users around the world for days, and provided updates to the crises.
“I want to first apologize for the service interruptions and delays many of you have been experiencing this week…,” Bienfait wrote, going on to say “You’ve depended on us for reliable, real-time communications, and right now we’re letting you down.”
According to the statement, RIM has identified the issue leading to the outage, and they are currently working on restoring normal service levels in all markets, as quickly as possible.
In a news conference this afternoon, RIM said that they have not found any signs that the outage is related to hacking or any other security breech. The outage began affecting users in Europe, Africa, and the Middle East three days ago, then Japan and Singapore were affected. Early Wednesday morning the outage spread to Canada and the United States. The outage primarily affected text messaging, email and internet access. RIM does not believe that any user emails have been lost, and said that they expect them to be delivered, eventually.
According to the statement, email service in the US is currently working, and RIM is currently working on clearing backlogged messages. However, they are continuing to investigate reports of BlackBerry Messenger (BBM) delays.