Expansion of HP, Compaq Laptop Battery Recall

HP continued what is becoming an annual May event…extending their voluntary recall of lithium-ion batteries due to a risk of overheating and rupture.  The U.S. Consumer Product Safety Commission recommends that consumers stop using recalled batteries, as they pose a fire risk and burn hazard.

In May, 2009 HP recalled 70,000 batteries.  They expanded that recall by an additional 54,000 batteries in May, 2010, and an additional 162,000 batteries were recalled in May, 2011.  Since the 2010 expansion, an additional 40 incident reports were filed with HP.  Those failed batteries resulted in eight injuries and 36 cases of property damage.

The recalled batteries came with various models of HP and Compaq laptop/notebook computers.   The latest recall includes batteries that were previously excluded from the recalls.  HP is urging consumers to re-check their batteries, even if they were previously informed their batteries were not included in the recall.

The affected computers were available at numerous retail outlets nationwide, as well as online stores such as hp.com and hpshopping.com.  The were sold from July 2007 through July 2008, and ranged in price from about $500 to $3,000.  Replacement batteries are also affected, selling from $100 to $160.

Consumers can visit the HP Battery Replacement Program website at www.hp.com/support/BatteryReplacement for a full list of affected computers and battery serial numbers.  They can also call (888) 202-4320 between 7 a.m. and 7 p.m. CT Monday through Friday.

Have A Question? Ask Jessica!

  • Jessica: Hi, I'm Jessica, the Consumer Press AI, can I help you with a consumer question?

Working... ...

Retrieved Start Time: 
Retrieved End Time: