Nokia appears to be taking swift action in an attempt to resolve an issue that some new Nokia Lumia 900 owners have complained of – and not only is Nokia fixing the problem, but they are also issuing $100 AT&T credits to current and future owners (for a limited time).
On Monday, we reported that a number of shoppers were saying they were experiencing trouble connecting to AT&T’s data network with their new Nokia Lumia 900s.
The new smartphone was launched on Easter Sunday, though many who had pre-ordered received their phones a few days earlier.The Lumia 900 runs on Windows OS, and both Microsoft and Nokia have a lot riding on it’s success.
This morning, Nokia issued a statement titled “Putting people first” on their Conversations by Nokia site. In it, they say:
“…soon after this flagship device began selling, we identified a software issue. In short, a memory management issue was discovered that could, in some cases, lead to loss of data connectivity. This issue is purely in the phone software, and is not related to either phone hardware or the network itself. As a proactive and prudent measure, we decided to take immediate action. We have identified the issue, and have developed a solution.”
They are actually providing a choice of solutions to new Lumia 900 owners. Owners can wait until an update is ready that fixes the software problem – the update is expected to be ready on or about April 16. Or new owners can swap out their current Lumia 900 with a new one that has already been updated..
Nokia also apologized, and “as a gesture of good will,” is providing all shoppers who have, or will, purchase a Nokia 900 by April 21 a $100 credit on their AT&T bill.
The $100 credit will basically make the phone a ‘free’ one, for a short time, since the price is $99 with a two year AT&T contract and that amount will be credited to the AT&T bill. Or shoppers who purchase the phone through Amazon Wireless, where it is discounted to $49 with a contract, will come out with both a ‘free’ phone and a $50 credit on top of that.