Phone Power is apologizing for an outage that affected all of their customer base last Wednesday, May 2. The outage began at 7:45am Pacific time. It lasted approximately 7 hours. CP covered the outage live as details came in.
Originally thought to have been caused by the no customer data was compromised.
Yesterday, Phone Power posted more details about the incident on their forum. In a statement to customers, the company said “We greatly apologize for any interruption in your service.” They confirmed that no personal customer data “was ever in jeopardy.”
Regarding the possibility of future attacks, Jim Murphy, the general manger of Phone Power, wrote “…we’ve taken enormous steps to ensure that we can mitigate any future situations like this. Without going into too many details for security reasons, we’ve immediately started work on greatly expanding system capacity and we’ve contracted with one of the biggest cyber security firms to develop new detection and prevention strategies and to separately do a top-to-bottom analysis on our network.”
The company also said that the FBI is investigating the incident.
Phone Power is asking customers to send emails to cyberattack@phonepower.com detailing how they were affected by the cyber attack and resulting outage. These emails will be shared with the FBI, according to Phone Power.
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