*This post is from 2012 – to see our most recent post about problems with Walmart’s one hour in-stock guarantee program for 2013, click here!
Walmart is admitting to problems with its Black Friday In Stock Guarantee Card registration page, and has extended the deadline for shoppers to register their cards.
Not long after Walmart’s hour long In Stock Guarantee promotion ended, Consumer Press began receiving comments from readers saying they were having trouble completing the registration page.
“Walmart had all year to figure this card registry out and they expect us to figure it out in two days. We can’t even get to the site…. Anyone that doesn’t get a confirmation back from them WON’T get the product that they stood in line for, and for some of us that was hours,” commented Gary Smith on our story about the frustrations Guarantee Card holders were experiencing.
In addition to the lack of instructions and the site being down, CP readers also complained of the registration page timing out while they were registering, the system saying they had insufficient funds on the card, and/or the page telling them they had a $0 balance on the card.
A number of readers said they spent hours at Walmart to get the card, hours trying to register it, and then were told by Walmart’s Black Friday In Stock Guarantee customer service line to return to the store to resolve the issue.
The three products available in the Walmart Black Friday In-Stock Guarantee promotion were an LG Blu-ray player; an Emerson, 32 inch, HDTV; and an iPad 2/$75 Walmart gift card combo deal.
Shoppers who went to Walmart between the hours of 10pm and 11pm the Thursday before Black Friday were told that if the item they wanted was out of stock, they could purchase a guarantee card for the same price and pick up the item at later time. After purchasing the card, shoppers then had to register for the item online.
Even before the registration problems became apparent, CP reported that the guarantee was not as solid as Walmart advertised.
On Saturday, Walmart admitted there were problems with the registration process.
In a recording on their Black Friday In-Stock Guarantee card customer service number, they said they had resolved a technical issue and those that had experienced registration problems should now be able to register.
Walmart also said in the recording that the deadline for registration is now Monday, 11:59pm, November 26. That’s an 24 hour extension from the previously stated Sunday, 11:59pm, November 25, registration deadline.
The registration page is here. Walmart’s Black Friday In-Stock Guarantee customer service phone number is: 1-800-966-6546.
Did you have trouble registering your Black Friday In-Stock Guarantee card?
Have you been able to now, or you are still having trouble?
Let us know about your experiences in the comments section below!
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Waited & got wrist band that was suppose to guarantee you got the item in store, they ran out then gave me the 1 hr guarantee card. Then went on line to redeem card , sight had crashed.. Sight came back up but put you on hold for hours to process order, then it let you into the process only to to say at thee end sorry we can not process your order online, called phone number they gave, it says sorry we are experiencing a large volume of calls right now then it HANGS UP.!! This has taken 8+… Read more »
it says the page is missing!! This is ridiculous. WILL NOT be doing this next year!!!!!
This has been the most confusing experience that I have ever had trying to register my 1hour guarantee card!
Sure hope that I will be able get it done in the morning. Can’t find the correct link to register this card. I am very unhappy !!!!!!!!!!!!!!!!!!
I can not even get to the page to register the two items that I purchased. I have no idea what to do from here. Hope Wal-Mart makes good on my purchase.
I paid for the 32″ TV got the 1 hour guarantee card and can’t get it registered. The site want come up- keep saying error. I am very, very frustrated at this point an upset with walmart . This is not turning out right at all. The web site is just ridiculous.
Bought two iPads after waiting in line.for an hour. Went home to register for gift card and guess what no access code on my receipt. I will have to fight the lines again. Not a great way to run a business.
lots of pages telling what to do. a sinple page that says click here to register would have been really nice. still haven’t registered my tv. I give up . wate till tomorrow and call the 800 number I got from one page
I will NEVER shop Walmart on line. While I was on the Cyber Monday sale, I was purchasing a iPad 2 which was in stock. While I was trying to get everything picked out for the transaction to be processed, they went OUT OF STOCK when I was trying to finalize the purchase. GO TO BEST BUY. They have the same item for the same price and there web site is not ridiculous like Walmart.
Don’t be a hater. 🙂
waited to get this deal form 7:45 till 11:45 did not get my card or the product! Sorry we ran out I am so mad:( Walmart needs to make this right!
After hours of standing in line to get the card, Walmart employees told us that they had no more cards to sell and that was at 10:45 pm. We were trying to get the iPad and the 32″ TV. Two of each. We did manage to get the Blu-Ray DVD Player. It is frustrating enough to interrupt Thanksgiving to go do the sale but for Walmart not go through with what they advertise, is unforgivable and ridiculous. Sam Walden is most likely rolling over in his grave.