*This post is from 2012 – to see our most recent post about problems with Walmart’s one hour in-stock guarantee program for 2013, click here!
Walmart shoppers who received a Guarantee Card in Walmart’s Black Friday In-Stock Guarantee promotion are complaining about issues related to the registration process.
As we noted in our story about Walmart’s In-Stock Guarantee promotion earlier today, there was a statement in the fine print which indicated shoppers had to register their Guarantee Card by 11:59pm CST, Sunday, November 25, 2012.
At that time we noted that there wasn’t any further information on Walmart’s site about the registration process.
Thanks to reader Kalli Caterina, at least we now have the address/url to use for registering the guarantee card:
http://www.walmart.com/cp/1100506
But the address isn’t the only issue that CP readers are complaining about.
Many are voicing frustration about the lack of clear instructions. There are complaints about not receiving conformation emails, and many report having trouble accessing the registration page – either being timed out, or the page going down while they are trying to use it.
“I am already a registered member of the Walmart website, but there is nothing on the site to show you how to register the card. How will they know I have a TV coming if I don’t tell them. I did not give them info at the register at Walmart. Very confusing,” Ruth Waller told us through Facebook.
“What number on my card goes into the “guarantee card:————-” slot on the register form.
and what number on my card goes on the “pin number:————-” slot on the register form?
i are cun fuzzled dawg…someone help,” asked George Attia.
“I registered, but did not receive a confirmation email. A little uneasy about this…” said Jamie Sprowls.
“Starting to get irritated….been trying to register for the last hour. Not enjoying the at all,” complained Helen McVicker.
The guarantee cards were issued for three products: an LG Blu-ray player; an Emerson, 32 inch, HDTV; and an iPad 2 with a $75 gift card. They were available to shoppers at Walmart from 10pm to 11pm Thursday. The cards were issued if the store ran out of stock, and had to be paid for up front.
We have contacted Walmart for a statement concerning these issues. We will update this story if and when we receive a response.
In the meantime, do you have comments, suggestions, or advice for shoppers struggling to complete the registration process? Leave your questions – or help – below!
And be sure to follow CP on Facebook for updates!
Update: Walmart Admits Problems, Registration Deadline Extended
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We stood in line on Black Friday for 32″ Emerson TV. Instead we got a 1 hour guarantee card. Wal-Mart took our money for the TV and the cashier keep the 1 hour card————. My husband didn’t know he was to get the card back. . I tried to register it on line. NO LUCK. My daughter tried to register it. Still didn’t get it reg. I called 1-800-Walmart 2 times and stayed on hold for 1hour each time. Finally I got a # from 1-800. I thought our problems were over. NOT!! Then I called local store where we… Read more »
Why I’m I having to order the iPad online? I paid for it at the store they should order it and notify me when it arrives. Tried to checkout but the card they gave me was not valid. Stood in line and was told I can get a refund and then purchase the iPad again to get another card.
idk where to go to put in my pin
Will someone tell me where to find the web site to register this guarantee card?
I went to register my card and site indicated a $0 balance on the card. I called the 1-800 number on the card and the inquiry also said a $0 balance. I went to the store, with my receipt, so thy could fix it and thy sent me back to the store I made the purchase (after waiting and hour and having to drive across the city in Las Vegas at 8:30pm). When I got to the original store of purchase, I waited 1 hour before finally speaking with the store assistant manager who was very rude and told me… Read more »
I’m sorry to say others did tool Walmart says they have fixed the problem and the registration deadline has been extended by 24 hours. We did an update here: https://www.newsforshoppers.com/walmart-guarantee-card-registration-deadline-extended/36710927/
We registered our card for the ipad2 and today it’s dec.18 and we STILL haven’t heard a word! It was supposed to be a Christmas gift but at this rate I dont think that’s going to happen, we’ll NEVER do this again. We should’ve said no thanks when we realized that we weren’t going to be leaving the store with it!
Thanks but no thanks Walmart!
Walmart says they have fixed this now and have extended the deadline, we’ll see I guess. Let us know if it works for you now! Our update on this is here: https://www.newsforshoppers.com/walmart-guarantee-card-registration-deadline-extended/36710927/
Thanks for trying to help….glad yours worked. I have been on that page as well as the other, neither work. Like I said, even the associates can’t get it to work either but the balance is right. They say it is just a glitch with my card and I’m outta luck. Now I am not giving up on principal….ready to send them my cell phone bill and mileage to store to for refund.
Totally frustrated…and I’m a really patient person. I can’t register my card, the customer service people (4 different attempts) can’t register it. It has the correct balance….but I’m basically out of luck! The iromic part is I had a TV in my hands (last one in the store) and I gave it to an elderly lady who was behind me and took the card because I had faith that Walmart would stand by their guarantee. I am determined not to let this experience make me regret a good deed but I’m invested about 12 hours trying to get through the… Read more »
Lynda, yeh, what a mess. What you did was good and kind. Walmart has extended the deadline and says they have fixed the problem. We just did an update: https://www.newsforshoppers.com/walmart-guarantee-card-registration-deadline-extended/36710927/
Super simple, the website is indicated on the card. Scratch off on the back of the card to reveal your number and pin and choose your item. If you get a message about having insufficient funds on the card, probably the store just added the purchase price and not the tax. Take the card back to the store, and make sure they put the correct amount ON THE SAME CARD. The first time we went back to the store, they gave us a second card with the additional funds…. this WILL NOT work; the website does not have the option… Read more »
Scratch off the gray strip on the back of the card to find the pin number and the account number. Do not leave spaces in the middle of the numbers.
Thank you Brittany!
I went back and got my money returned.I will not be shopping at Walmart.
I will keep checking in and I will keep registering this card ti it goes thru ! Before the deadline !!!
So when do you get the $75 gift card? What I got when I checked out was the 1-hour guarantee gift card with $399 on it…will the $75 gift card be with the ipad when I pick it up when it is in stock?
It will come to your email.
Thanks. Anyone know how like it takes? Like a few days, a few weeks….?
I just registered my card, and I think it worked since after I clicked saved it says – thank you for your submission.
I did scratch off the strip on back of the card . I typed the first # in the card space and the second # in the PIN space.
Don’t forget to type the option the card is for in the next open space. Fill out the name and address and save. I hope it all works for ya !
Hi Kelly, thanks for chipping in here with some much needed info and help!
If all you got was thank you for your submission it didnt work. You shouldn’t have to type in the item you are selecting. I had the same problem and called to make sure it worked. You should get a page saying your card is now registered and valid. It should give a screen explaining about getting an email in 1-3 days confirming.
The first time I tried to register our cards I got what looked like just a form to fill out. Upon calling customer service for the third time confirming this was right they told me it didn’t go through if I didn’t get the screen that I said in my previous message.
Erin, thanks for adding the additional info here, we have had a lot of readers looking for the details on how this is supposed to work!
Walmart says they have sorted this out and it’s working for everyone now – and they have extended the registration deadline. Our update is here: https://www.newsforshoppers.com/walmart-guarantee-card-registration-deadline-extended/36710927/
nightmare!
They give you “NO” examples on how to fill out registry form, Like where do you get the pin number from and is the guarantee card # the acct card # or that long set of numbers? PLEASE HELP
Be sure to see Brittany’s post below yours here at: https://www.newsforshoppers.com/walmart-guarantee-card-shoppers-frustrated-by-registration-site/36710910/
Walmart had all year to figure this card registry out and they expect us to figure it out in two days. We can’t even get to the site with the address they gave us in that nice packet they handed out when they ran out of the product. I highly dought that ANY ONE from the largest retail store in the world took the time out to see if the site was up and running and double check to see if they can do what they are asking us to do on their useless web site. Anyone that doesn’t get… Read more »
Got to the registration page, but when I went ot register, it said “The funds available on your card are ot sufficient for the product selected.” Checked the receipt and it matched the card and the dollar charge was exactly the same as the ad price. Customer Service was contacted but they can’t check the card value.
That’s something new, we have not had any else report that one yet. If anyone else has this experience, be sure to add a note here so we know how widespread it is. Thanks Joe.
I am facing the same issue as well. I think its to do with them forgetting to collect tax amount for the iPad. The collected exactly $399 for it.
Hi Arvind, that you for letting us know –
I am having the same problem. I checked the card balance and the correct amount is on the card.
You have to go back to Walmart and have them put the additional tax on the card and then it will work. I had the same problem and it took me like fours hours and three phone calls to figure out.
I had the same issue Friday morning. I called the 800 number, and they said they were having issues and to try again after 12CST Friday. I just tried again Saturday morning, and the site appears to be down. This is ridiculously frustrating. I normally avoid BF deals because the amount of work I have to do isn’t worth it, but I figured with this guarantee, it would be easy. It took me only 15 minutes to get the 1 hour guarantee card, but then I had to pay for the stupid thing by midnight, and I was in line… Read more »
Yeh, they say they have this resolved now, and they have extended the deadline. We just did an update: https://www.newsforshoppers.com/walmart-guarantee-card-registration-deadline-extended/36710927/