Walmart is in the process of launching a new service called “Pick Up Today”.
The new service will allow consumers to order items online and pick them up at their local store four hours later, if ordered before 6pm. If ordered later, the items will be ready by 10am the following morning, according to a description of the new service on walmart.com.
The new service is currently available at select stores in 20 states, Alabama, Arizona, California, Florida,
Illinois, Indiana, Louisiana, Maryland, Massachusetts, Michigan, Mississippi, Nevada, New Hampshire, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Utah, Virginia, West Virginia, and Wyoming.
“Pick Up Today” has been test marketed in about 750 stores since last October. The service is expected to be available in all Walmart stores by June.
Walmart says that consumers will be able to order from 40,000 on their website. “Pick up Today allows customers to see the inventory of their local Wal-mart store,” said Ravi Jariwala, a spokesman for Walmart.com. The service will be free.
Shoppers will be able to enter their zip code into Walmart’s website, and select from items marked “Pick Up Today”, according to the instructions for the new service.
After selecting the “Pick Up Today” option, the consumer completes the order, selects the pick up location, and pays through the site. An email or text is sent to the consumer with the exact pick up time. A copy of the email or text message and photo id is presented at the specified time and pick up location to pick up the merchandise. The purchaser may designate a different pick up person during the ordering process.
If merchandise is not picked up within 48 hours, it is restocked and the cost for the order is refunded back to the consumer.