Google’s inexpensive cell phone service, Project Fi, is sending out new SIM cards and a $25 credit to at least some users.
Affected Project Fi users were sent an email (ours arrived Dec 6) that stated:
“The SIM card in your Device has an issue that prevents it from accessing the full Project Fi network. We’ll be sending you a new SIM card in the coming days that will resolve the issue. We recommend you replace your current SIM with the new one in order to get the best Project Fi experience.”
It went on to say:
“You will be receiving a $25 service credit to help make up for any inconvenience caused by the issue. We sincerely apologize and thank you again for joining Project Fi.”
Our new SIM card arrived today.
While we have not experienced any trouble accessing the Project Fi network, several users have confirmed connection issues over on Reddit.
Consumer Press contacted Google to ask if all Project Fi users were getting new SIM cards and a $25 credit. They have not responded to our request for information. At this point we don’t know how widespread the issue is.
Google provides tips for inserting the SIM card into Project Fi compatible phones (Nexus 6, Nexus 5X, Nexus 6P) in the video posted below.
Of particular note, they say the phone should be turned off before inserting the Project Fi SIM card, and that the card should be inserted with the Project Fi logo facing up (assuming you’re holding the phone screen side up). The cut-out corner of the SIM card should be positioned to match the cut-out corner of the tray.
If the SIM tray opener tool has been lost, they suggest using a paper clip. If the SIM card pops out of the tray during insertion into the phone, they recommend holding the card in place with a finger as the tray is pushed in.
Once the new Project Fi SIM card is installed, the phone will need to be reactivated. In our case, it was a simple as reselecting the Google account our Project Fi service is on. All the other settings and apps were unaffected.
Did you get an email with a new Sim card and a $25 credit from Google?
Were you having any trouble with the service?
Let us know in the comments section below, and be sure to share this post with your friends, family, and followers!