Valve, the company responsible for the digital software, Steam, now offers their customers refunds on any game purchased.
Aside from minor stipulations, any game qualifies for a refund, so long as it is within fourteen days of the purchase, and played less than two hours. This will also include downloadable content (DLC) but restricted to material that does not change in-game progress; as Steam’s FAQ outlines, “. . .if the DLC irreversibly levels up a game character such as the player’s character being leveled up.” This update extends beyond its original policy that would only allow consumers to cancel pre-purchased games before their actual release.
Valid reasons for refunds extends to a video game being added to a sale. If the price has been reduced within the fourteen days of purchase, the consumer is welcome to refund the game, and repurchase it at the discounted sale price.
While loosely defined, abuse of the return policy is monitored by Steam. Refunds will be denied to accounts with a high volume of returns, or have a negative history with Valve’s Anti-Cheat system (VAC.)
Steam’s full refund policy can be found here.
What does this mean for you? Are you a gamer who will buy something, knowing you have the chance to return it? As always, let us know in the comments below.